What is my username?
How long will my battery last if I am logged into the event?
I received "Device Unable to Continue" message, what should I do?
Do I have to be connected to the internet for the entire event?
Where can I use the service?
Who can I contact if my handheld stops working?
If my handheld malfunctions can I shut it off and restart it?
What devices will mobileCAP run on?
What should I do if mobileCAP "locks up"?
How do I change the font size?
How do I test to see if the service works?
How do I order captioning service?
My BlackBerry consistently locks up while receiving captions - what should I do?
Is the service provided free of charge?
Does the service cost if I use my personal phone?
Do we have to sign up for the service before the game? Or can I just go to the area to pick up a device?
Which events are covered by the event center? All games? Away games? Other events?
What part of the event is shown on the screen? Everything that happens or just PA announcements?
How do I get the event ID for the event?
If the game goes into overtime do the captions continue?
If weather calls the game, will the rescheduled game have captions?
Will I be able to contact someone for help from this handheld?
You may select any username you would like to use.
The battery life on the device can range between 3 to 6 hours depending on the device and the amount of text displayed. Phone talk time is a good indication of battery life.
This message may happen during the course of your event; this is normal and does not typically interfere with the delivery of captions.
Yes, in order to view the captions you will have to stay connected to the internet through the entire event.
Anywhere you have a phone with mobileCAP installed that has active access to the internet via your wireless plan.
Please see Troubleshooting mobileCAP for troubleshooting the device.
Yes, please try powering the device off and restarting mobileCAP; if that does not work try removing the battery from your device and restarting mobileCAP.
Should your BlackBerry device "lock-up" while receiving captions, exit out of the application (use the menu to exit the caption screen and again to exit the application), then start the application again and try logging back in. If your attempt to log back into the event fails, you will have to reset your BlackBerry by taking the battery out of the device for 30 seconds to reset your BlackBerry.
1. Login to the event.
2. Click the trackwheel and choose the Options item.
3. Select Font Size from the menu.
4. Click the trackwheel and choose the Change Option item.
5. Select the new font size using the trackwheel.
6. Click the trackwheel and choose Save from the menu.
The new font size will be used on the next text update.
To do a test, login to a live demo by entering your name and 999999998 for the EventID on the login screen of the application.
If you would like to order an event or would like to inquire about our online ordering features, please contact our sales and outreach team at mobileCAP@captioncolorado.com
Should your device "lock-up" while receiving captions, please go to the Advanced Options and change your Network Service Type to BlackBerry Internet Service (BIS). The BIS method of connection may experience periodic lagging of captions. This usually only happens with the BB8830 because of the type of internal connection in the device.
mobileCAP is provided to the viewers free of charge through the event centers.
No, the service is provided free of charge even on your personal BlackBerry or Microsoft Windows Mobile Phone.
Most event centers provide devices at Guest services. Please contact the event center prior to your event for more information. You also may use your own device.
All home games, as well as any other events the event center schedules, will have captions provided to the customers. Please check with the event center or stadium for a list of events they will be providing captions for.
Typically what is displayed is everything that is said over the Public Address (PA) system.
The event ID will be provided by the event center and is typically the same for every event at that event center.
Yes the captions will continue until the end of the event.
Yes, as long as the stadium sets up the mobileCAP service for the rescheduled game, there will be captions provided.
You will have to contact the guest services of the stadium or event center for help with the device.
For more information: www.captionedtext.com and
www.captioncolorado.com
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